A customer recently experienced an internal payment delay on a confirmed purchase order. They communicated it. We immediately updated the supplier, who continued reserving the component. When a second delay was advised, we communicated again—openly and respectfully—while acknowledging that the supplier also had a business to manage. Then, one day later, the customer confirmed that payment had been completed. We immediately called the supplier and followed with a written updat

In business, and especially in aviation, it is easy for communication to become transactional:  A request for a quotation.  A follow-up for a PO.  A status update.  A payment reminder. But before sending any communication, I try to ask myself: “What value am I providing to the person receiving this?” Value does not always mean offering the lowest price or having the requested part immediately available. Sometimes, value means asking the right questions before quoting. Rec

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